Privacy Policy
How we collect, use, and protect your data
Last updated:
1. Introduction
BioPortal (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our biological fuel testing management platform.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, company affiliation, and role within your organization.
2.2 Testing Data
We collect and store biological test results, site information, tank details, schedules, and related documentation that you upload to the platform.
2.3 Usage Data
We automatically collect information about how you interact with the platform, including IP address, browser type, pages visited, and time spent on pages.
2.4 Uploaded Files
Any documents, images, or reports you upload are stored securely and associated with your company account.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our platform services
- Process and analyze biological testing data
- Send notifications about test results, schedules, and system updates
- Provide customer support and respond to your inquiries
- Monitor and analyze usage patterns to enhance user experience
- Ensure platform security and prevent fraudulent activity
- Comply with legal obligations and regulatory requirements
4. Data Security
We implement industry-standard security measures to protect your data, including encryption at rest and in transit, secure authentication with Firebase Auth, role-based access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Test result data is typically retained for a minimum of 7 years to comply with industry regulations. You may request deletion of your personal data, subject to legal and regulatory retention requirements.
6. Your Rights (GDPR)
If you are located in the European Economic Area, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal requirements)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing of your data for certain purposes
7. Third-Party Services
We use Firebase (Google Cloud Platform) for authentication, database, and storage services. Your data is processed in accordance with Google’s privacy policies. We may use analytics tools to understand platform usage, and these tools collect anonymized data.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at privacy@bioportal.com.