Contact Us

Get in touch with our support team

Email Support

For general inquiries and support:

support@bioportal.com

We typically respond within 24 hours on business days.

Phone Support

Available Monday-Friday, 9am-5pm NZST:

+64 9 XXX XXXX

For urgent technical issues outside business hours, please email us.

Office Location

BioPortal Headquarters:

123 Testing Lane

Auckland 1010

New Zealand

Business Hours

Monday - Friday:9:00 AM - 5:00 PM

Saturday - Sunday:Closed

All times in New Zealand Standard Time (NZST).

Frequently Asked Questions

How do I upload test results?

Navigate to the Results page and click the “Upload” button. You can drag and drop PDF reports or select files from your device. Our AI will automatically extract the relevant data.

Can I access BioPortal on mobile devices?

Yes! BioPortal is fully responsive and optimized for mobile devices. Field technicians can access all features from their smartphones or tablets.

How do I add new users to my company?

Company Admins can add new users from the Admin panel. Navigate to Settings → Users and click “Add User” to send an invitation.